How do I update my password?
- Login to your account at www.soulrefiner.com.
- Click on the Account Settings icon either on the left side or bottom of your screen. (Gear icon shown below)
- Scroll down to Login and Password and tap on Reset Password. A small screen appears asking you to confirm a password reset. Tap the red SEND button. You will be logged out of your Soul Refiner account. A password reset email has been sent to you. If you do not see the email within two minutes, be sure to check your spam folder.
How do I update my password if I can’t log in?
If you forgot your password or your password isn't being recognized, please tap on the Forgot Password Link right under the Soul Refiner login box. Enter the email address you used to sign up for Soul Refiner, and wait up to two minutes for the password reset email to be delivered. Clicking the link in that email will allow you to choose a new password for your account.
I’m not receiving the password reset email, or it’s not working. What do I do?
If you are not seeing the password reset email within two minutes, be sure to check your spam folder. Keep in mind, that each time you request a password reset, we cancel all existing password reset links. Therefore, make sure you only click on the last email you received. If you are still having trouble resetting your password, please contact Customer Support at 561.681.9990 for further assistance.
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